benefits
Full-lifecycle support for digital experience management
Measure experiences
Combine robust experience telemetry across devices, virtual desktops, and applications with user sentiment data, out-of-the-box. Leverage custom and pre-canned dashboards to track experience related KPIs.
Analyze insights
Accelerate issue identification and resolution with a prioritized, real-time list of all experience-related anomalies. Correlate large amounts of data to proactively empower admins with the most likely root causes.
Remediate automatically
Proactively resolve issues, deflect future tickets, keep employees engaged and informed, and optimize IT and help-desk costs with a low-code workflow orchestration engine that triggers remediation workflows.
FEATURES
What sets Experience Management apart?
Experience scores
Robust device, application, and in-guest session telemetry combined with employee sentiment for comprehensive scores across mobile, desktop, and Horizon® endpoints.
Insights
AI-driven anomaly detection framework that identifies and prioritizes experience-related issues, accounting for seasonality, across Experience, UEM, Access, and Horizon data.
Incident reports
A single place to track, troubleshoot, and collaborate on issue resolution by combining impact data, root cause analysis results, and workflows to accelerate remediation.
Engagement analytics
Analytics on survey responses and notification engagement provide insight into employee experience.
Workflows
Low-code orchestration engine enables first and third-party remediation workflows that are triggered based on experience data or survey responses and resolve issues or notify users.
Templates
Hundreds of scripts, sensors, dashboards, reports, widgets, and third-party connectors available on Marketplace to accelerate time-to-value for all customers and use cases.
URL monitoring
URL monitoring helps proactively identify availability issues with critical SaaS and web applications.
USE CASES
Solve your toughest challenges
Optimize employee experience with comprehensive, full-lifecycle management tools that support measurement, analysis, and issue remediation.
At-a-glance management
Real-time data collection gives admins an at-a-glance view of their current organization scores, top contributors to poor experience, and anomalies to help prioritize resolution.
Change management
Prepare employees for new rollouts, monitor adoption rates, identify and track any impacts to end-user experiences to maintain performance and compatibility.
App license optimization
Monitor usage of enterprise applications, identify unmanaged applications, forecast adoption, and automate employee survey or license revocation to optimize investment.
Troubleshooting and root cause analysis
Empower IT to troubleshoot individual issues with granular breadcrumb and timeline views or automate large-scale issue investigation using guided RCA to jumpstart resolution.
