Solution
A win-win for IT helpdesk and employee productivity
Omnissa digital employee experience (DEX) helps reduce manual tasks for IT teams, while providing employees fast, streamlined, and secure access to digital tools they need.
Reduce burden of manual tasks on helpdesk
Workflow orchestration and automation frameworks enable proactive resolution, and can support teams in reducing ticket volume. By helping teams shift left, IT can focus on higher impact projects.
Support employee productivity and satisfaction
Help reduce end user downtime and digital friction with faster ticket resolution. Intelligent self-service allows employees to address common issues, such as password resets or app access.
Manage device performance to improve cost efficiencies
Gain a sightline on performance and behavior across devices to optimize and right-size operations, helping to reduce costs while supporting security, availability, and productivity.
Capabilities
End-to-end employee experience management
Omnissa DEX uniquely supports every step of a successful digital employee experience strategy—from delivering a frictionless digital workspace to quickly identifying and remediating issues that arise.
Deliver device and app access
Measure performance
Analyze and predict issues
Remediate with automation
The observability imperative for modern IT
Learn how end-to-end visibility across your digital workspace can help surface risks as well as opportunities to better secure, optimize, or scale your environment.
Real World Application
Deliver exceptional experiences for all your employees
Make it easy for employees to access the digital tools they need, while supporting a secure digital workspace -- without extra work from IT teams.
End-to-end employee experience management
A comprehensive solution combining unified insights plus AI-driven remediation and personalized support, Omnissa DEX drives efficiency and satisfaction for IT and workforce, across all devices and in a variety of work environments. Support workflows, including self-service delivery for employees through automated remediation capabilities with a single solution.
Proactive IT remediation
Identify anomalies and experience issues proactively, then push the proper remediation steps to your admins before they widely affect your workforce. Help reduce the drain of downtime on your organization’s productivity and the costs and stress associated with addressing incidents.
Streamlined onboarding
Support a strong employee experience from day 1. Streamlined onboarding, self-service, and optimized device configurations help new employees get started quickly and efficiently when it matters most. Intelligent self-service allows employees to access the tools and apps they need, with security in mind.
Industry recognitions and testimonials
Omnissa Named a Leader in the 2025 Gartner® Magic Quadrant™ for DEX Management Tools
Explore why Omnissa has been named a Leader in the 2025 Gartner® Magic Quadrant™ for Digital Employee Experience (DEX) Management Tools.
West Midlands Police
Discover how West Midlands Police utilized Omnissa Workspace ONE, boosting police officers' productivity and enabling them to better serve their community.
Government - Other
Take the next step with Omnissa DEX
Digital employee experience FAQs
Digital employee experience (DEX) is the intersection of technology, productivity, and employee satisfaction, enabling workers to have access to the digital tools they need to be efficient and engaged.
By selecting solutions that help streamline the interactions between IT and employees, you can help resolve IT issues more quickly and help employees get access to the digital tools they need, which improves productivity and alleviates frustration. Tech solutions, including those with AI-drive capabilities, are also able to identify potential issues proactively and provide remediation actions before they become larger incidents. In all, DEX can reduce the burden of manual tasks on helpdesk teams, improve employee satisfaction, and also support cost efficiencies through improved resource allocation and better device performance management.
With DEX solutions, there are a number of features and capabilities to consider and evaluate. These can include: telemetry for clear visibility into your systems, analytics to provide deep insights, and automation to support fast remediation on problems that surface. Different solutions may be more piecemeal and cover only certain elements within your full digital workspace; for example, some may focus on mobile only, or only support Windows devices. It’s important to select a solution that addresses the spectrum of needs at your organization—including the many devices used by employees, and the unique challenges that come with supporting a hybrid workforce.