benefits
Save time and money with remote troubleshooting
Decrease support costs
Simplify support with reliable remote access. Fix physical or virtual device issues remotely, eliminating the need for in-person support.
Minimize downtime
Resolve employee issues faster, with real-time remote view and control capabilities, regardless of device or worker type.
Improve DEX
Elevate employee engagement and productivity with streamlined, consumer-like remote support across all devices, physical or virtual.
Take Remote Control
What does Assist offer?
Cross-platform support
Support any device across any platform, including Android, Windows, macOS, iOS, and Linux.
Remote control
Remotely connect to any enrolled device in seconds; view and control its screen in real-time, directly from the Omnissa platform.
Session collaboration
Invite additional support reps or product experts to join a remote session to assist with complex issues. Instant chat with session participants.
Session recording
Easily record sessions for training or escalation purposes. Highlight items on screen for training videos or to guide employees through tasks with screen draw feature
Command line access
Easily manage device files and folders and access the command line to diagnose and troubleshoot issues.
Use Cases
Solve your toughest challenges
Provide seamless remote support for all devices, including desktops, handhelds, wearables, and kiosks. Maintain session continuity even after reboots, optimizing the experience.
Minimize device downtime
Optimize operational continuity and efficiency with real-time troubleshooting and support for any device.
Empower IT
Give IT the tools they need to troubleshoot any device from anywhere. Reduce time-to-resolution, boost first call fixes, and more!
Maximize productivity
Keep employees productive and happy with nimble, responsive IT support.
