Omnissa.comCommunityDocumentationKnowledge BaseLearningOmnissa ConnectPartner ProgramSupportTech Zone
Skip to main content

Omnissa for retail

Build the AI-powered digital workspace to help you keep up with employee expectations, customer needs, and security threats.

Start here Watch video
Why Omnissa

Modern retail doesn’t take a break

It’s tough to thrive in retail. We get it. Constant staff turnover. Intense competition. You need to make sure your operations are running smoothly across every part of the business. That means supporting secure product innovation, maximizing uptime in manufacturing and logistics, and empowering teams across stores, support centers, and offices.

That’s where Omnissa comes in, with future-ready, always-on tools to help you empower teams, secure touchpoints, and create great experiences. Through Workspace ONE and Horizon, we integrate leading tools to support secure, scalable operations and streamlined retail productivity wherever teams work.

Enter the non-stop shop Read solution brief
Benefits

See what's in store for your business

We are trusted by many of the world’s top retailers to optimize the essential tasks that add up to efficient, memorable retail journeys.

Seamless experiences

Maintain operational performance for customer-facing interfaces such as point-of-sale with apps you can deploy, manage and update remotely to avoid frustrating downtime. Plus, with zero touch provisioning and unified app access, your teams can get ahead of customer needs from anywhere.

Always-on security

Designed to proactively protect every endpoint and user without slowing down productivity. Omnissa strengthens your security posture with continuous verification, time-limited device access, and automatic threat detection and remediation.

Future-ready IT

Simplify and scale your retail operations with low- and no-code automation and centralized device management. Omnissa empowers IT teams to manage performance across every device, platform, and user from one place.

Use Cases

Solve your toughest retail challenges

Enable retail workers to stay connected across locations and devices — and watch productivity soar.

Deliver a better buying experience

Easily deploy and manage POS software remotely to reduce downtime and queues, creating a smoother customer in‑store experience. Use RFID and QR codes to streamline inventory management, ensuring products are always available when needed. Real‑time device visibility and instant lockdown keep tablets, kiosks, and handheld screens secure, available, and performing at their best.

Learn more

Optimize your retail operations

Omnissa gives you the visibility to efficiently manage your devices. You can identify and retire unused devices and software to cut costs, while proactively tracking device performance so you can fix issues before they slow down your teams. Protect IoT devices, factory systems, machinery and warehouse devices to maintain uptime across production and keep the flow of products moving.

Learn more

Engage and empower frontline workers

Empower frontline workers with real-time customer data while ensuring your employees are always connected with remote support and AI-driven insights. Onboard seasonal hires in minutes with zero-touch provisioning and secure single sign-on, then offboard safely with instant device wipe. And give regional managers access to dashboards, analytics, and team communications on any device, to improve experiences and boost productivity.

Learn more

Protect your brand

With Omnissa you can continually verify users, with two-factor authentication and single sign-on for shared devices. Check-in/check-out features help to optimize device usage and efficiency, while all sensitive information is fully protected to reduce breach risks. Plus, Mobile Threat Defence can indicate threats such as unauthorized access, enabling automatic remediation to keep teams and systems safe.

Learn more

Simplify supply chains

Accelerate product innovation with secure environments for R&D teams and protect uptime for factories, warehouses and logistics with remotely secured systems and scanners. Allow third parties such as contractors and delivery partners to operate without compromising security, thanks to time-bound, role-based systems access.

Learn more

Empower your back office

Allow Finance, HR, and Marketing teams to tap into essential data, dashboards, reporting and analytics, to help them work securely and effectively within a single workspace. Provide greater device choice without compromising on secure app access and governance, enabling knowledge workers to work in their preferred way.

Learn more

Keep your retail operations running non-stop

From the warehouse floor to the shop floor, the depot to deliveries, the world’s leading retailers trust Omnissa to help empower their employees, elevate customer experience, ensure compliance, and keep data secure. With a breadth of end-to-end retail experience, we bring the reliability and flexibility to help teams work smarter in the fastest, most simplified way.

Support every retail function

See how organizations achieve results

“With Omnissa Intelligence, internal teams now have custom dashboards that show real-time insights— such as device counts, app versions, and battery health. This enables them to make informed business decisions around rightsizing the device network and driving operational efficiency at each site.”

Max Parker
Lead Engineer for handheld client and device management, ASDA
View Customer Story

“With the introduction of Workspace ONE Assist, it is now possible to remotely access all types of terminals used inside and outside the company from a single console and directly check and operate the screens. This is a game-changer for help desks. Support, which previously required more than 30 minutes per inquiry, can now be completed in less than 10 minutes."

Yuiko Waki
Group Systems Management Division, J.Front Retailing Co., Ltd.
View Customer Story

Ready to get started?

Adapt, evolve, and excel in a competitive retail environment. Contact us to start your retail transformation now.

Get started

Answer common questions about retail

Omnissa Workspace ONE delivers robust security and compliance features for retail organizations by providing data encryption, multi-factor authentication, conditional access controls, and strong device compliance policies. The platform also enables device lifecycle management—including remote lock, device wipe, and threat remediation capabilities—to help protect sensitive business and customer data and assist in meeting industry requirements.

Workspace ONE is designed to integrate with leading ITSM platforms (like ServiceNow), identity providers (such as AD, Azure AD, Okta), POS systems, and business apps. It provides native connectors, APIs, and out-of-the-box integrations to help minimize manual setup, enabling unified device and application management across the retail enterprise.

Workspace ONE enhances the employee experience by offering a self-service application catalog, single sign-on to approved apps, and intelligent notifications via the Workspace ONE Intelligent Hub. These features are designed to streamline workflows and reduce friction for retail staff and managers, supporting productivity and rapid onboarding.

With unified endpoint management, Workspace ONE allows for centralized control of a diverse fleet—including mobile devices, desktops, kiosks, and POS terminals. IT can push updates, manage apps, set allow/deny lists, and monitor device health from a single console, helping to ensure operational efficiency across stores and warehouses.

Workspace ONE's cloud-based architecture is built for scalability—enabling retailers to onboard seasonal workers, add or remove devices, and support multi-store operations. Automated provisioning, remote management, and flexible licensing models allow for adaptation in dynamic retail environments.

Omnissa offers various support and troubleshooting solutions, including a self-service portal, remote device management, and analytics for monitoring device health and user sentiment, alongside integration with IT support workflows. Features like remote lock, device wipe, and automated incident response can help accelerate resolution times for retail IT teams.

You are now being redirected to an external domain. This is a temporary redirect while we build our new infrastructure and rebrand our legacy content.

This message will disappear in 10 seconds

CONTINUE