The top 3 learnings from Gartner Digital Workplace Summit 2025

We’re back from an incredible Gartner Digital Workplace Summit 2025 in Grapevine, Texas—and wow, what an event! Over two packed days, the conversation was clear: it’s all about empowering employees and giving them the tools they need to thrive in a digital-first, hybrid work world. 

At Omnissa, we couldn’t agree more. 

Many of the sessions and information in the keynotes had a focus on change management and adoption, making it crystal clear that successful digital workplace strategies start with people, not just technology. Organizations are shifting their mindset from deploying tools to truly enabling their workforce. A major part of that is removing the digital friction that slows employees down—whether it’s poor device performance, connectivity issues, or the hassle of getting support. 

That’s where digital employee experience (DEX) comes in. And judging by the energy at the summit, it’s the priority for forward-thinking IT leaders. 

Omnissa DEX: Built for a frictionless experience 

Our team had fantastic conversations with many attendees. Across the board, we heard many of the same challenges—and we shared how Omnissa is uniquely solving them. 

Measure and analyze any device 

Omnissa DEX gives IT teams deep, granular insights across any device—physical or virtual, desktop or mobile. Unlike other solutions that focus on only one part of the ecosystem, Omnissa provides true cross-platform visibility, helping IT teams identify and address friction no matter where it occurs. 

Remediation that works—fast 

We don’t stop at Insights. With Omnissa, you can act on issues in real-time. From empowering employees with self-service tools in Intelligent Hub, to remote support with Workspace ONE Assist or seamless ITSM integrations—Omnissa delivers fast, effective remediation that improves productivity and keeps employees working. This isn’t the only moment our vision for the autonomous workspace becomes real—but when customers use Freestyle Orchestrator and experience how we automate repetitive, time-consuming tasks, it’s unmistakably clear. 

Digital workspace convergence 

One of the hottest topics at the summit was how to break down silos between IT operations, security, and experience management. Omnissa leads the way in digital workspace convergence, helping organizations reduce complexity, manage security, and deliver a seamless experience through a unified platform. 

Analyst buzz and customer validation 

We had incredible analyst meetings, and the feedback was fantastic. Our ability to deliver DEX across all devices and provide world-class remediation is a game changer. Our ability to deliver DEX for 3^rd party managed Windows devices OR as a combined DEX+UEM solution is a differentiator.  As organizations navigate ever-changing work environments, they need exactly what we offer—a single platform that simplifies IT and enhances employee experiences. 

See why Omnissa leads in DEX 

If you didn’t catch us at the summit (or just want to dive deeper), don’t worry! Gartner Critical Capabilities Report for DEX management tools is live—and it’s packed with insights into why Omnissa is recognized as a leader. Request a copy of the report from Omnissa here.  

Let’s keep the momentum going. Ready to reduce digital friction and empower your workforce? Let’s connect. 
Contact us today!